Refund Policy

REFUND POLICY

WHAT IS YOUR RETURN OR EXCHANGE POLICY?
You have 7 days from the date of delivery to claim for the return or exchange if :

  • The item(s) is faulty, damaged, or defective at the time of delivery.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
  • The product received does not match the size ordered.

HOW DO I APPLY FOR THE RETURN?

  • You must notify us within 7 days of delivery by writing to info@exportclub.pk or by calling at 0341-2564005. At Export Club , we look at each dispute on a case-by-case basis and try to be fair to both parties.
  • The replacement will be sent in case of a defective/faulty/damaged item. You will be required to email photographic evidence of the defective item at info@exportclub.pk , within 7 days of purchase before any claims can be processed.
  • Please note that customers are responsible for the cost of returning the items to us but for our beloved customers we charges ZERO for sending you back .
  • Also incase defected piece received by customer, the cost of delivery charges will be reimbursed via bank transfer .

WHEN WILL MY RETURN BE PROCESSED?

  • We aim to process all returns with 5-7 working days of receiving.
  • During busy sale events please allow up to 14 working days for your return to be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

  • In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to Export Club by contacting us via email at info@exportclub.pk within 7 days of the delivery date.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.

DO YOU OFFER REFUND?

  • Yes we do refund in case damaged or if there was a mistake by packing staff and the product received does not match the product you have ordered.
  • In the case of refund shipping and handling charges will not be refunded.
  • The minimum period for processing refund is 7-10 working days.

RETURNS: SALE & DISCOUNTED PRODUCTS

Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.

 

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product was tampered with.

Note: For further queries about exchanges and returns, please contact us at 0341-2564005 or email us at info@exportclub.pk

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